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Topics

Charging Separately for Utilities

Controlling High Utility Costs 

Laundry 

Kitchens

Mosquito Control 

Bathrooms 

Shopping List

Sound & Noise

Why Do They Want My Passport?

Why Pay in Cash?

Banking Preparation

Take a Good Map

Take a New Guidebook

Why is the villa's name different?

Where can I get my "latte"?

Rental Cars

International Drivers License

Safeguarding Digital Photos

Excellent Europe's Manual for Enjoying Vacation Rentals in Italy

Renting in Italy is not only fun and relaxing, it is also a cultural experience. Being an American myself, this information is presented primarily for my countrywomen and men who may find the small differences in Italian and American homes interesting and, sometimes, also confusing. So, if you are the type of person who likes to prepare, a quick read through here may increase your enjoyment of your vacation in Italy. We want you to love your vacation, love Italy, and love the service of Excellent Europe.

Why Do Italian Rentals Charge Separately for Utilities?

You may be surprised to find that even luxury rental apartments in Italy charge extra for utilities: electricity, gas, and, sometimes propane. We may think our own utility bills are high, but that is nothing compared to costs in Italy which has some of the highest electricity prices in Europe. The result can be a surprising electrical bill when you check out of your vacation villa in Tuscany or apartment in Rome.

I researched this and found this information that appears authoritative: While other nations have reduced their dependence on oil over the last 30 years by increasing use of nuclear and coal power generation (France from 45% to 2%, Germany from 23% to 1.5%, Sweden from 19% to 3%, Belgium from 78% to 15%), Italy has increased the use of oil from 61% to 71%. So the energy bills in Italy are three times higher than in Sweden and 60% higher than the European average. In the US there are a variety of schemes in which companies compete for your energy business helping to keep costs down; Italy has structured their regional electrical companies such that there can be no competition. 

There are attempts to throttle electrical consumption in Italy so homeowners face a variety of surcharges. For example, the electric company imposes surcharges on all electrical use where the electrical capacity in the entire domicile exceeds three kilowatts (16 amps). By comparison, most houses in the U.S. have six or more circuits each with 16 amps! Three kilowatts is not enough to run one big air conditioner, and if you have a small one, you probably couldn't run it and the electric hot water heater simultaneously. 

As a result, many vacation rentals in Italy use the electric and gas meters. Usually, the owner or key holder will show them to you when you check in and out, allowing you to see the number that they are noting. Some clever clients have taken digital photos to record the before and after readings as an easy way to remember. Ask when you check in the rate they will use to charge you for utilities. 

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Controlling High Utility Costs in Your Vacation Rental in Italy 

Most Americans like to be comfortable and tolerate a narrow indoor temperature range, about 65° to 75° degrees Fahrenheit and are willing to pay the relatively modest domestic cost to keep their homes within that range. Not so in Italy, where in the winter, Italians put on a sweater or two and warm slippers in order to tolerate 60°F. 

Summertime air conditioning is a relatively new phenomenon in homes and even in many offices. The traditional solution is to go to the seaside or the mountains when it gets hot. Italians have liberal vacation policies, so many can spend the month of August staying cool. 

When you travel to Italy, be prepared to either pay rather dearly for a comfortable temperature in your rental apartment or villa, or to conserve energy the way the Italians do. Even if you don't exercise all of these energy saving options, consider that your Italian neighbors are doing so and this is an insight into how they live their daily lives. 

Cool Weather Utility Cost Conservation in Italy 

  • Only heat the room you are using, closing doors to the rest of the house.
  • Wear a sweater and warm clothes
  • Wear warm slippers; those lovely marble and ceramic floors are cold. It is also a common courtesy in apartments to wear slippers inside so as not to transmit the noise of hard shoes on hard floors.
  • Close the shutters and draw the curtains in unused rooms and at night to increase insulation. (When opening shutters, do secure them. There is nothing better to take a few years off your life than being awakened in the middle of the night by the banging of an unlatched shutter.)
  • Turn down the heat when you leave the house.

Hot Weather Utility Cost Conservation in Italy 

Schedules and buildings in Italy are designed for the warmer climate. The afternoon siesta allows you to sleep through the heat of the day. High ceilings, large windows, french doors, and thick walls all play a role in increasing comfort. The high ceilings allow warm air to rise away from you. Thick walls insulate, trapping cool air inside. And windows and doors allow you to invite the beautiful climate indoors.

  • If it is cooler earlier in the day, open up and let in the cool air. Open doors and windows on opposite sides of building and open internal doors to let the cooler air wash through.
  • It is usually better to turn off the air conditioner when you leave the building. Because air conditioning is relatively new in the country, the air conditioners are also usually new and very efficient and it costs less to cool a room than to keep it cool for hours while you are gone. Older buildings have thick walls that conserve the inside temperature.
  • Close doors and cool only the rooms you are using. 
  • Close the door to the kitchen to isolate the cooking heat. 
  • Before the day heats up, keep the sun out by partially closing shutters. There are many adjustments to shutters that can increase your comfort, see below.
  • Take a nap in the heat of the day and enjoy the evenings outside. The national schedule is designed for this with a two to four hour midday break and a late dinner hour.
  • Go swimming, go to the beach, and have a gelato in the shade.
  • Eat outside, al fresco.

Adjusting Shutters for Comfort 

Shutters are both climate control and security appliances and have multiple settings to allow you to adjust for your comfort. If you can see your Italian neighbors, you can take cues from how they have their set for a particular time of day. 

Always close and lock shutters when you are going to be out of your vacation rental and when you are sleeping. Robbery of vacation rentals does happen (get insurance) and some thieves target vacation rentals just because the occupants may not be particularly careful. 

Notice how the locking mechanism latches. You can easily turn the handles and think that you've latched the shutters but, in fact, haven't. There are a variety of clever mechanisms: in some cases the vertical bar rotates, moving latches around a small metal post set in the upper and lower window frame, or two vertical bars attached to the handle move up and down into metal loops or holes in the frame. 

When you open shutters, latch them open. There are several different mechanisms; spend a second and learn how the work. The alternative is restarting your heart after a loose shutter bangs you awake. 

There may be adjustments for partially opening shutters. And some shutters have panels that open various ways when the main shutter is closed. 

Persiani (literally Persians, no doubt having something to do with their origins) are shutters that slide up and down in a track outside the window or door and roll up into a reservoir above the opening. Opening and closing persiani is best done with long even pulls on the strap, jerking and yanking may jam your shades. Your host may point out a cranky shade and show you the trick for adjusting it. 

You can see that the slats can be closed all the way to block light and air almost entirely. But, you can pull up a small amount and perforated bands between the slats will let in light and air. You can also open them partially to let in air below them while the upper sections block incoming sunshine. 

Hot Water. Many Italian homes are equipped with flow-through or flash water heaters. They are tankless and heat the water as you use it, conserving energy. These are usually great; you never have the problem of running out of hot water. The only caution may be trying to have several baths at the same time or trying to take a shower while running the washer. 

Utility Cost Conservation in General 

And, of course, you can turn off lights when you leave a room, turn off the television when not watching it. You may find that some vacation rentals use annoyingly low-wattage bulbs. It is very hard to explain to the Italian owner that they need to be more generous with their bulbs; the conservation ethic is very deeply ingrained. If you find that the bulb in your reading lamp is just too dim, my suggestion is to pick up a higher wattage one when you go to the store. If you aren't going to a large department store, you will find bulbs in a hardware store, usually easy to note because they display useful household items on the sidewalk or in the window. This same store will carry mosquito repellant Vapes (see below). 

An alternate perspective comes from my husband who likes it warm in winter and cool in the summer. You may have to make a number of cultural adjustments in your travels anyway, so if sweaters in the winter and sweating in the summer will negatively affect your disposition, be comfortable and expect to pay 20 Euros or so a week more for electricity; it is just another vacation expense.

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Laundry in Vacation Rentals in Italy 

Washers

Get full instructions from the key holder on use of the washer. Listen well and take notes if some are not provided. Some washers require certain detergent systems such as tablets or refillable balls. Don't use dish soap or dishwasher soap in the washer; you will find yourself using all your towels to mop up the floor. 

Washers and dryers, if any, are tiny, so don't save up dirty laundry too long. They clean very well and take forever, like two hours to wash a load. Sometimes less, sometimes more, but don't think it is broken when an hour has passed and your wash is still sloshing around.

Dryers

Even if there is a washer, you probably won't find a clothes dryer. Dryers are not everyday appliances in Italy probably for reasons of space, tradition, and also to conserve electricity. If there is no dryer, look for a folding drying rack or clothes line. Place the rack where air circulates (not usually the bathroom) but where it is not too windy. 

Balconies were invented for clothes drying (personal opinion), so you will usually find a line out there. Don't be concerned about hanging out your undies, everybody does it. Take a damp cloth or sponge and wipe down the line before you use it, then use the clothespins to hang your items. For outer garments, try to attach the pin where you won't see the little mark it makes. You can hang out clothes on hangers but they are susceptible to any little wind, so you risk having to rewash clothes after they have fallen. 

Hotel rooms are a problem for drying clothes, so packing a laundry kit for that purpose can be very handy. For hand washing laundry, you can use dish soap or shampoo, just rinse well and be carefully about ringing out things so well that you wrinkle them too much. You can also buy little packets of detergent to take with you. 

If you have extra towels, to speed drying, you can squeeze excess water out of wet clothes, then lay them on a towel and roll it up, squeeze, then hang. You can hang clothes on heated towel racks and place them on heat registers (on top of a towel) to help dry them. 

A friend of mine reduces laundry issues by wearing lots of black and taking disposable underwear, both excellent ideas. 

Irons and Ironing Boards

Excellent Europe lets you know if there are irons available, but some otherwise nice properties just don't supply them. Look for information on our listings or ask us. 

If you are really going to have to iron something, bring a travel iron with adaptor plugs. Place a towel on the bed or table and iron there. Be careful! I find travel irons have very unreliable heat.

And, you are on vacation; pack wrinkle free clothes as much as possible.

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Kitchens in Italian Vacation Apartments 

Dishwashers are not common. They use precious electricity. If there is a dishwasher, make sure you learn how to operate it properly; they can be tricky. Never use laundry soap in the dishwasher or vice versa. We love the handy drying/cabinets mounted over sinks which both dry and store your dishes. 

Microwave ovens are also uncommon. It is hard for me to make it through the day without using a microwave, but in Italy, even today, people thrive without it. You can reheat food on the stove top or in the oven. On the stove top, put a little water or oil in a pan on medium to low heat and add the food you wish to reheat. Stir frequently until warm. 

Coffee makers

Italians, typically, have one cup of coffee in the morning made in a little espresso pot, a cafetiera. Drip style coffee makers are uncommon. You can ask your landlord if they have one for you to borrow, but you may also need to learn to make coffee the Italian way. Put water in the bottom of the espresso pot up to the line, look at the pot inside and out and you should see an engraved line. Put coffee in the funnel shaped piece that fits into the bottom, again, up to the line. Using the back of the coffee scoop or a spoon, lightly tamp down the coffee to give it a smooth surface; don't compress it. Place the funnel shaped piece into the bottom of the espresso pot. Screw on the top of the pot. Place on a medium burner and do not leave the room. Once the water heats, the espresso brews very quickly. When you hear the sputtering sounds slow down, remove the pot from the heat and pour your coffee. If you leave the pot on too long, it will overheat, burn the gasket and melt the handle (you may understand how I know these things). You can mix your espresso with hot water or milk to dilute it. See note below about how Italians drink their coffee.

You have just made a pot of espresso, the word deriving from the word for pressure, i.e. coffee made under pressure as the hot water is forced through the coffee. Many people think the derivation is from express as in fast, and it is fast, but that isn't the case.

Gas stoves

You may try to turn on the gas burner on the stove and have nothing happen. The gas is turned off, a conservation measure. Look around; there will be a lever somewhere in the kitchen to turn the gas on. Kindly turn it off when you aren't using the stove. 

Refrigerators and freezers

The facts that Italians prefer their food fresh, the cost of electricity, and space constraints usually result in small refrigerators. Italians shop for today's meal ingredients today. Usually freezers are no larger than what will fit a few ice cube trays. Try to adapt to this mode of preparing meals by picking up your main ingredients in open air markets and specialty shops. 

Mops

You will probably recognize a floor mop when you see it, but there is a common alternative that isn't so obvious: mop rags. You may find several heavy, gray waffle-weave rags about a foot square that serve as mops. Wet them in the sink or bucket, ring out by hand, then push them around on the floor with a tool that looks like a "swiffer" (oh, I hate advertising those wasteful things) or with a short bristled broom. Don't you love how easy it is to clean marble and ceramic floors?

Hot and cold water 

Hot is usually on the left and cold on the right. Occasionally a plumber has gotten it wrong, so the labels are C - Caldo is for Hot, and F - Freddo is for Cold. 

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Mosquito Control in Your Accommodations in Italy

Zanzare zahn zah ray (what a wonderfully onomatopoetic word!) are mosquitoes that do exist in Italy, but, for the most part, seem not to arrive in the swarms that we experience in Massachusetts. For this reason, screens are not common. Sometimes you will read an apartment description that says it has mosquito nets and that may be the case but it also may mean window screens. Nevertheless, it is my experience that it takes only one mosquito to ruin a night's sleep. 

If your residence in Italy does not have screens, you will probably find the typical ammunition against these annoying creatures, the VAPE plug-ins. They are little vials of liquid attached to a plug to put into an outlet. You plug them in at night in the rooms where you sleep and they exude something that repels the mosquitoes even if you leave your windows open. Do close the shutters or persiani for security, however. According to the directions, you should unplug them during the day. I'm not sure why, perhaps so as not to waste them. I wonder myself what chemicals they contain. The labels say they are safe. 

If your residence doesn't have a little stock of the Vapes, you can purchase them at any hardware store. For refills, take the little appliance with you to make sure you get the right one. If you say vah pay per zahn zah ray to a clerk they will probably know just what you mean. If not, be prepared to imitate a mosquito. That should do it. 

For repelling mosquitoes outdoors, you will find flat, green spirals of some kind of compressed South American herb that burn slowly and release a repellant smoke with a smell that is not unpleasant. At the same hardware store, ask for spirali spee rah lay per zahn zah ray and, if necessary, you can reuse your mosquito imitation. Take the disks out of their envelope and carefully separate the two spirals, sometimes a bit of a challenge. Then, fold the little metal stands according to the picture on the box and insert the narrow pin into the tiny slit in the center of the spiral. Light the outermost point of the spiral with a match. It should flare then burn slowly. You can place spirals all around where you are sitting outside. A spiral lasts a couple of hours. If it isn't finished burning and you don't need it any more, you can break off the burning end and relight it the next evening. Never use spirals inside where you are sleeping.

I suggest packing a travel size container or two of your own favorite mosquito repellant.  You can get repellant in Italy, of course, but there is this new generation of repellants that are supposed to be less toxic as the old DEET based repellants, so I like to know I'm using that.

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Bathrooms in Italian Vacation Apartments 

Heated towel racks 

When the weather is cool, it is often damp, and remember, Italian homes are not necessarily very warm in the winter, so towels dry slowly. To ensure a dry towel, you will usually find heated towel racks. They often have a switch or a timer to conserve electricity. Turn it on a quarter hour before you bathe and enjoy a dry and warm towel, especially great in a chilly bathroom. Leave it on for a while after your bath to dry the towel.

Best are the ones that are part of the central heating system and are on whenever the heat is on.

Towels

You may find waffle weave towels instead of terry cloth. They work just as well. Small, wash cloths are almost non-existent. For washing your face, wet a corner of the larger hand towels.

Most vacation rentals provide one change of towels per person per week. You can sometimes pay extra for another change of towels. 

Bidets

Bidets are for washing your bottom. Often people use the bidet after they go to the bathroom, even instead of using toilet paper. A warm water soak is often prescribed for vaginitis and hemorrhoids, too. Bidets are great before and after romance. They are also a handy place for washing feet and babies. Some have a jet that shoots up for cleaning. Make sure there is some part of you above it before you turn it on unless you want water dripping down on your head from where it hit the ceiling. You can straddle it facing the wall for best access to the controls, turn on and adjust the water temperature, then close the drain for a soak or turn on the jet.

Showers

Showers and tubs are usually equipped with all-purpose, telephone-style shower heads. If you need a shower and there is no stall, you can sit down in the tub, wet yourself, place the "telephone" where it won't squirt the room, soap up, then rinse. You can perform the same steps standing up in a tub with your back to the wall so when you spray yourself you don't get the rest of the room. Many bathrooms have drains in the floors, so some spray around the room must be expected. 

Tiny bathrooms may have sitting tubs that are short but deep that are called French tubs. A new experience! 

Hair Dryers

Many apartments provide hair dryers, or, will supply one on demand. They are called "fon", pronounced fohn. I dislike having to bring a travel hair dryer, so I usually get a short haircut before I go and live with the charming, natural results ;-) if there is no hairdryer.

Hot and cold water

Hot is usually on the left and cold on the right. Occasionally a plumber has gotten it wrong, so the labels are C - Caldo is for Hot, and F - Freddo is for Cold.

Big Flush, Little Flush

You will find some toilets have two flush buttons. This is a water conservation measure. The larger button is for a larger release of water; the smaller one releases less. The clever designers sometimes sacrifice ease of use for beauty so it may be impossible to figure out which is which on your first attempt.

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Vacation Rental Shopping List

Your vacation rental in Italy allows you to experience daily Italian life and part of that will be shopping for some supplies. Your apartment kitchen will come supplied with pots, pans, dishtowels and maybe salt and pepper. That is about all you can count on although often there will be more. There will be a roll of toilet paper in each bathroom. Some cleaning supplies and solutions are usually in the villa, as well as a few garbage bags.

So, you will rather quickly have to make a trip to the market. At Excellent Europe we let you know how convenient shopping is to your rental. If it is a bit of a distance, you may want to pick up some essentials before you arrive, so when you get "home" you can kick off your shoes, pour the wine, and relax.

Alternatively, you can use this list to check what is already in the apartment or villa before you head to the market(s).

[ ] Salt & pepper

[ ] Coffee [ ] Tea
[ ] Fruits [ ] Paper towels [ ] Sugar
[ ] Olive oil [ ] Toilet paper [ ] Flour
[ ] Vinegar [ ] Parmesan cheese [ ] Meat
[ ] Basil  [ ] Wine [ ] Fish
[ ] Oregano [ ] Beer [ ] Pasta
[ ] Bread  [ ] Cream [ ] Pasta sauce
[ ] Milk [ ] Yoghurt [ ] Dish soap, bath soap
[ ] Butter [ ] Breakfast cereal [ ] Light bulbs see note
[ ] Jam & honey [ ] Bottled water [ ] Mosquito repellant

If you are driving to your check in and see a Co-op or Esselunga sign within an hour's drive of your rental, pull in, experience Italy's large grocery store chains, and pick up your basics.

If you are staying in or near Florence or Milan, you have the option of having groceries delivered to your rental from Esselunga. Esselunga also has huge retail stores on the scale of Walmart. The Esselunga website is a fairly standard eCommerce site that you may be able to navigate with a little familiarity with Italian.

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Sound and Noise in Vacation Rentals in Italy

This advice applies whether you are staying in a rental villa or a hotel. We live in a quiet suburb and find that we have to acclimate to the perfectly normal sounds that surround us in new locations. Even in the quiet countryside in Italy, we may hear sounds that we are not accustomed to. Add that to sleep cycles that are uneasy due to jet lag, the strange bed syndrome, and the cock's crow at dawn may leave us cranky. 

In addition to the rooster at dawn (and some of those roosters have a much earlier definition of dawn that I do), a neighborhood dog may herald passing cars, and you are often in heavily cultivated areas, so even the quietest roads host rumbling tractors. 

In the cities, there is traffic. Even the most well-insulated rooms will probably let some traffic noise in, especially honking. If your accommodations are in a pedestrian zone, traffic is greatly reduced, but it still isn't nil, delivery vehicles travel through. The ubiquitous Vespas (means wasp) buzz in and out everywhere. And some reduced traffic zones are just reduced; only locals may use the roads daytimes, but they are open to all at night. All locations are accessible to trash and recycling trucks (consider what might otherwise be the musical sound of a thousand bottles being emptied into the recycling truck -- at 5:30am). And thank goodness for the street cleaning vehicles at an early hour, too. Some locations are the natural theater for the happy group returning home at 2am after a fine night of eating and drinking. 

Be prepared, also, to enjoy Italians working nearby singing and whistling and look forward to a group of workers breaking into a chorus of a well-loved song.

At Excellent Europe we will give you the best information we can on your location and likely noise.

In any case, we recommend taking a set of ear plugs. You may use them on the plane and to ease your sleep wherever you are staying.

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Why Do They Want My Passport?

It is a legal requirement that lodgings report your passport information to the police, so they will take your passport overnight and then return it to you. Hotels always do so; I find compliance by vacation rentals spotty. You might offer them a photocopy of your passport to see if that would make it easier for both of you. 

In any case it is a good idea to take photocopies of your passports and airline tickets and stick them in a few places in case something gets lost and you need to recover. 

A high tech way to keep track of your passport info and, potentially, other important documents is to scan them in and email the scanned document to yourself at an email address you can access from anywhere. 

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Why Should I Pay in Cash?

It may puzzle you why many vacation rentals wish for you to pay the balance of your rent in cash on arrival. Here you are, stumbling off the plane, zonked and you've got to fumble with relatively large amounts of unfamiliar currency! 

This is a lesson in economics; if you make taxes too onerous, people will find ways to avoid them. The Italian tax system is burdensome and complicated, so as many people as possible maintain a cash economy.

This is Italy and they do things their way, have done for ages. You can't change the system, as I explain here under "Can You Do It Better?"

When you leave, some properties require you to pay a cash cleaning charge. Why can't they bundle that in with the rental? Excellent Europe discourages this practice among the properties it represents. But some otherwise nice places are stuck in this mode and so the best we can do is offer this explanation. The reason is simple, even if it doesn't make a great deal of sense in the face of customer satisfaction; they are paying the cleaning person cash and don't want to go to the hassle of bank and accounting transactions. 

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Banking Preparation

The easiest way to exchange money, in my opinion, is to take my bank card and exchange as I go at the automated tellers that seem to be everywhere. They are call "bancomat" and if you just say that word to an Italian, they will understand and can point you to the nearest cash point. 

Please make a distinction between bank card and credit card. If you use your credit card for withdrawing cash, you may find yourself taking out a high interest loan. 

Here are four things you need to do before you travel:

  1. Check to see what charges your bank imposes for use of your bank card for currency exchange; there are a  few that impose stunning charges, so know ahead and prepare or be shocked when you see your statement. 
  2. Change your PIN to four numbers, the Italian bancomats take only four number PINs, not letters (i.e. there are no letters printed on the keypad, so if you think of your PIN in terms of letters, there may be some mental gymnastics when you are coping with a lot of other things, too). 
  3. Advise your bank that you will be traveling in Europe so when their fraud detection software sees transactions in multiple countries in a short period of time, it doesn't block them waiting for you to respond to a phone call to your home.
  4. If you have a withdrawal limit on your card, ensure it is adequate for potential activity.

A good option to limit risk, is to purchase a prepaid cash card that is good everywhere. Travelex offers a variety of services that you may find helpful: foreign currency, foreign denomination travelers checks, and prepaid cash cards.

Take a Good Map

If your visit is strictly in cities, your guide books and the free or inexpensive maps you can obtain at tourist offices will be all you need. But, if you are driving, you need a good, detailed regional map. 

Italian roads and signage is generally excellent, but you still need a map. If you wait till you get to Italy, I guarantee that you will waste time looking for your map and the only one you will be able to find for your region will be in Swedish. A map of the whole country is not detailed enough for driving, get a regional map. You can easily order them online at Maps.com.

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Take a New Guidebook

Be sure to take a recently published guidebook with you. Sights open and close, hours change, phone numbers change, and they move things around in museums. You will experience frustration and lose time if you take an old guidebook; take my word for it.

To avoid having to carry a whole book, pull out and take just the pages for the places you will visit. You can do this for the trip and for the day. 

Resources from the local tourist office can be very helpful, but nothing beats a good, comprehensive guidebook. Don't count on finding a good guide when you arrive. I find the English language guides published in Italy are hard to read, filled with stuffy direct translations from Italian. Find a list of recommended guides on our Resources page. Also, if you are traveling with children, my Italy Discovery Journal for family travel in Italy is a necessity!

Why is the Name of the Property Different?

You may find that the name under which a property is listed on the internet different than the name on your confirmation form. The main reason is strictly for marketing; if the name of the property is long, apparently difficult to pronounce, not very interesting, people unconsciously resist it.  If we use shorter and more easily pronounced names, the appeal of the property may be increased in a small way.

Where can I get a "latte" in Italy?

In the US we enjoy our big cups of Starbucks coffee that we sip on our way to work or for our morning stroll. The whole notion does have roots in the Italian coffee bar but has evolved into a particularly American habit that does not exist in Italy. Italians never take their coffee "to go".  Decaf, moccacino, and the fancy kinds of cappuccinos you find at Starbucks just don't exist in Italy. Last summer a friend was with me in Rome and we went to the local Caffe Farnese for morning coffee.  She ordered a "latte" -- I could see the waiter's confusion, so I explained to her that "latte" just means milk in Italian, not anything to do with coffee.  The waiter was confused too because no adult ever drinks milk by the glass in Italy!   They either have their espresso or caffe latte at home, made the with traditional-style cafetiera (little pressure espresso maker), or they stop in at the local snack bar and dash down their coffee quickly at the counter like a dose of medicine.

And cappucinos are morning drinks You'll get a funny look if you order one after 10am. You may be able to get it anyway. Italians are used to crazy Americans.

Rental Cars

We have rented through Avis, Hertz, National (called Maggiore in Italy), Thrifty and EuropCar. 

All the companies offer minivans, they are available, just expensive. 

To find the best deal on a car rental I start by going to Travelocity or Expedia and doing a search of car rental prices to see who has the best deal. Then I go to the individual car company website so I can avoid Travelocity's fees.  Once I've narrowed down the best deals (including tax, fees, etc.) then I always go to EuropCar's website to compare as they aren't included on the big travel websites and sometimes have really good deals.

You can see European models cars on Europcar's site to get an idea of the sizes and makers:  http://www.europcar.com/fleetguide/index.html

From EuropCar I've rented a Renault Espace, a VW Sharan (listed under Minivans) and also a Renault Laguna station wagon (listed under Standard cars) through them in the past. The Renault Laguna is in the same class as the Audi A4 but is more spacious.  I needed a station when furnishing the Medici apartment and had to make many trips to the furniture store and the Renault Laguna worked out great.

Once I hone in on the type of car and price, I usually do one more search to see who is running any specials or or discount through my various credit card, insurance company, association affiliations (AAA, United Visa card, etc.).  I know, a laborious process, but so easy using the web to get the best deal!  Make sure you are comparing quotes in dollars not Euros to get the best price and lock it in by prepaying before you go.  

Also check with your insurance provider to see if you're covered for collision, etc. since the Italians always scare you to death for declining the extra coverage, and if you accept it, it can double your rental rate.  (I've done this so have learned from experience.)  

If I'm doing a lot of driving I tend to get a diesel because the fuel costs are much lower and diesel fuel is readily
available.

Do I Need an International Driver's License?

Although many car rental companies don't seem to be asking for it, there is a new law requiring an International Driver's Permit IDP (not IDL), which is a translation of your license. Contact the AAA to order yours.

Safeguarding Your Digital Photos

We take a lot of digital photos when we are inspecting apartments for you. I worry about loosing them, wiping them out, or running out of storage. I have found a good way to safeguard them. I go to an internet shop and transfer them to CD. Some will do it for you and in others they will hand you the little box you plug your memory card into and let you download and write them to a CD yourself. 

Pat Byrne

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At Excellent Europe we want our customers to love their vacation in Italy and their experience with our company. If you have any questions or request about your rental with us, please don't hesitate to ask.

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Travel Resources Mentioned in The Manual

Warm, lightweight slippers

Women's Polar Pair Slippers

Travel Insurance

Laundry Kit

Travel Packets of Detergent for Hand Washing

Woolite Packets (10)

Disposable Underwear

Travel Iron with Adaptor Plugs

Franzus Steam Iron with Adaptor Plugs 

Non-DEET Mosquito Repellant

Bite Blocker  

Ear Plugs 

Prepaid Cash Cards, Foreign Currency, and Travelers Checks 

Maps.com

Travel Resources for Vacation Rentals in Italy