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Excellent Europe Customer Feedback

We are so happy to help our clients have a great time in Italy. We've chosen to include more rather than less of their letters to us because they have such fun and pass along great ideas that future clients may appreciate. Also we hope that people considering working with Excellent Europe can read these letters and better imagine their enjoyable travels with our assistance. Pat, Excellent Europe

We welcome your comments and invite you to peruse our Guestbook.

Thank you so much for your expertise and wonderful choice of apts for us [Janus in Rome]. The apt was PERFECT. Great location, plenty of room, well-kept, great staff. We would absolutely stay there again.

A couple of times Steve and I went off for early morning sightseeing while the others slept late, then would meet up for a family venture. Nice that we could walk to so many things. In fact we walked for hours and hours every day.

New Year's Eve was a lot of fun - the crowed seems to do there own thing with fireworks at the piazza at Compidoglio (in fact we had fireworks going on all around us!). Anyway, all lots of fun. A perfect family vacation.

I look forward to using your services in the future. Ann D, Massachusetts, December 2007

We thought the accommodation [Angelina, Rome] was very special. The element that made it so wonderful for us was the roof top nest where we could sip our wine, taste our cheese, listen to opera on our ipod and gaze at the at the softly glimmering Roman skyline.

If we were to go back we would have a bit of a dilemma because we both loved the apartment but think it was probably a bit of a mistake to position ourselves slap bang between the Spanish Steps and the Trevi fountain during the high tourist season. However I think we might be tempted to book the same apartment but at a time which was less touristy.

Despite my rabbitting on about “tourists” (which includes us) we had a great time and Angelina, bless her, was a big part of why we had a such an enjoyable visit to Roma. Brett C, New South Wales, Australia, September 07

We had an enjoyable time at the apartment [Landini} and in Rome. Thank you for all the information regarding the apartment and the neighborhood. I will certainly pass you name to friends when they decide to travel to Italy. Your web site is one of the most thorough I have seen. Thank you, Rick P. October 2007

Let me say this up front....the entire trip was one of the best we've taken. We usually mix our time when we travel staying in the countryside and city center. We rented a villa in Tuscany for the first week of our stay and, frankly, I wasn't looking forward to moving into Rome. However, it was spectacular. The termini is a bit unnerving for the novice upon arrival but we used Stefano and it was very pleasant to have them meet you at the termini and whisk you away to the flat. The owner of Il Flaminio was very cordial and gave us great advice on where to eat, things to see, etc. He made us very comfortable. The apartment was extremely comfortable and spacious. It's very nice to have a lot of the conveniences of home such as well equipped kitchen and laundry facilities. For city living it was very quiet and we enjoyed waking in the morning to a fresh breeze blowing through the floor to ceiling doors and windows. Pretty much every evening we'd sit on one of balconies surrounding the apartment and have a glass of wine. Italy produces some really great red wines for the enthusiast. I would highly recommend this accomodation. 

It is very conveniently located within walking distance to virtually everything in the historic part of Rome. We could walk to the coliseum, Vatican, Piazza Novella, Spanish Steps, Forum, you name it, within 30 minutes. I think we enjoyed strolling the back streets and bumping into the hidden piazzas throughout Rome most. The best way to see Rome is to get a bit lost, but we found that very difficult to do. It's a very easy city to get around in. We felt extremely safe anytime of day or night and since most of the vehicular traffic has been banned from central Rome it is very pedestrian oriented, quiet, and clean. We have travelled to about a dozen European countries and had virtually no problems at all in Italy and I can't think of any drawbacks regarding our Rome or Italian vacation. The local populace is very accepting of Americans, surprisingly. The only thing that surprised me was when we were in our seats waiting for the train departure from Rome back to Florence a lady came walking down the aisle begging for money to help support she and her child. I don't know if that is common practice or the rail employees just didn't know she was doing that. But, like any large city, those kinds of things happen on the streets of Rome and in the termini. One just has to accept it as part of life, I suppose.

Again, the location of the apartment couldn't have been better located in terms of convenience to sites and being in a quiet location. Tips for future guests? Book an escorted tour of the Vatican before arrival in Rome. The wait in the queus are hours and I don't think I'd waste the time if I didn't have a prearranged tour. Secondly, don't eat in tratorias, restaurants, etc that are located directly in the main piazzas. They are there mainly for the tourist industry and therefore a little on the pricey side. It's best to venture off the piazzas down one of the many smaller streets for food and libations. One I would recommend is Rist. Tritone on Via Dei Maroniti. The service and food quality was extraordinary and the cost was very reasonable. Most quality establishments cost for 4 people ran around $160 for a 4 course meal with wine which we found to be about average. Therefore, be prepared for the euro to dollar shock. We controlled them impact by having a nice breakfast in the apartment and snacking during the day before a nice meal in the evening. Plan on doing any shopping before 1 PM or after 3 PM. That's when everything closes down for lunch/siesta. Food establishments don't open for dinner until 7 PM and remain open until after midnight.

Your assistance in arranging our Rome visit and rail transportation is greatly appreciated. It made our trip most enjoyable and we'd certainly recommend your services to anyone. I can't think of a thing that would improve your level of service. We were very satisfied with what you did for us. It was a real pleasure to work with you on this trip and I want to thank you for making it a huge success.

Regards, Tom F, Virginia, July 2007

We had a wonderful time in Rome and thoroughly enjoyed our stay in the Fontana apartment. It was very spacious, comfortable, well-equipped and in a great location. The photos don't do it justice. The palazzo sits in a charming square that was just off the beaten track and surprisingly quiet.

The owner was extremely gracious and helpful. As well as explaining how everthing worked in the apartment, he gave us a walking tour of the neighborhood pointing out grocery stores, banks, taxis, etc. Everything you might need is within 5 minutes. The welcoming gift of wine and fresh fruit was most appreciated.

It was very hot when we were there (35+C) so were glad to come back to an air-conditioned apartment. The rooms cooled down very quickly. Despite the heat, we still used the terraces daily - breakfast on the lower terrace, and early evening drinks on the upper terrace. I was abit concerned it would be too hot because there were no umbrellas but both areas were shaded at these times. We loved starting and ending our days on the terraces.

It was also nice to have the daily housekeeping - something that isn't usually included in apartment rentals.

We thought the area/neighborhood was great and convenient to the sites. We walked almost everywhere and used the taxi/bus stand that was 5 minutes away. Being cat lovers - we enjoyed visiting the cat sanctuary that was right beside the taxis. We especially enjoyed the Pantheon area, and Piazza Navona area (each about 10 minutes away). Both were lively in the evenings with lots of restaurants and live entertainment. If you're looking for knock-off handbags, sunglasses, watches, etc. Piazza Navona had a great selection! There were also lots of Jewish restaurants near the Teatro Marcello where in the summer you can enjoy outdoor classical music concerts. We didn't actually attend a concert but could still hear some of the music at the outdoor restaurants. Also, be sure to cross the bridge and visit Trastevere - we did the Rick Steves walk through the area and really enjoyed it.

In terms of problems - nothing major. We had minor problems with slow water drainage in the shower. We also felt that a new frypan may be in order as the "non-stick" part was almost completely off.  A nice addition to the terraces might be some cushions for the wrought iron chairs as well as an umbrella. [All of these issues are being addressed. Pat]

Overall, I would recommend this apartment and Excellent Europe and would gladly stay here again. Thanks for your help and personal phone calls - an unexpected but welcome touch.

Claire M. Alberta, Canada July 2007

Just wanted to say 'thanks' for a wonderful experience in Rome! I called Rosie from the airport and she was waiting at our door [Tiberio in Rome] when we arrived! The apartment was exactly as you described it and looked exactly like the pictures. This is so important when travelling! It weas spotlessly clean and ready for all 6 of us. One of the toilets was not working when we arrived, but was quickly repaired within a few hours at no inconvenience to us. Other than that, everything worked! The apartment owner was kind enough to call  just before we left, asking if everything was OK. Thanks, until the next time! 

Jennifer S, July 2007

The apartment [Landini in Rome] was superb. A newly renovated and well equipped 16th Century family owned building in a great location, and with a very attentive and personable owner. Basically we enjoyed having such a pleasant home base to begin and end our many day trips. We walked to most all of the major sites in Rome. Minor issues with hot water and major construction on the adjacent apartment unit, but the owner was quick to remedy. The building was a block or two off major thorughfares, which was perfect for us. 

Recommendations: The piazzo at Campe de Fiore - farmers market by day, great food at night, and shopping always. The real neighborhood feel, both here and in Trastevere (just a few blocks across the Tiber River from our apartment), was among our cultural highlights. We also enjoyed the Pantheon and surrounding area. 

Travel tips: Using true-to-scale maps, spend time each evening to plan the next days outing. We were able to cover alot of ground on foot, and get to all the sites we had hoped for, by breaking the day up into a few smaller destinations - each linked geographically to the next. By taking breaks at the many sidewalk cafes and gelatorias along the way, and filling our water bottles from the many potable fountains in Rome, we could refresh ourselves when needed.

Mark L, Illinois, July 2007

The apartment [Tiberio in Rome] was wonderful - we are so glad that we opted to stay in one rather than a hotel. It was immaculate and stocked with everything that we could possible need. The location was midway between two metro stops. We used the metro every day, and it was never more than a ten minute walk. We shopped with the locals at the market located in the COIN Department store. The cashiers have limited english, but it was not a problem. The map that we used was FANTASTIC - it is titled "MapEasy's Guidemap to Rome. The girls think you should have more children's videos - some older Disney stuff. 

Running two air conditioners for sleeping uses about 12 kilowatts of the 15 in our allowance so you do need to be conscious of the electric. We opted to wash dishes by hand to conserve electricity - no big deal. The washing machine takes 2 hours 10 minutes to do a load of wash - just good to know because I thought something might have been wrong. 

Stafano is wonderful - always on time and very concerned about doing a good job. He does have limited english. He arranged our Vatican Tour with a private guide - an absolutely great decision with the summer crowds. Favorite sights St John Lateran Basilica St Clement Church - this is near the Colosseum. It has three churches, one on top of the other. You take steps down to a Roman temple from the 5th century, and then more steps down to a pagan temple from the 2nd century. It was very cool.

We found that if you stayed at least 3 or 4 blocks away from tourist sights, you could save a lot of money on food, and still get great meals. Every meal was great - I haven't had good pizza since leaving Rome.

ROMA PASS is a great deal AS LONG AS one of your three days to use the card will not be a Monday. It includes unlimited use of Metro and buses, but you need to know that most of the sites and museums included for admission are closed on Mondays.

Take good conditioner - the water is very hard on your hair. Also, Ryanair worked out great for our travel from Frankfurt to Rome. Just in case any future clients are visitng multiple countries.

Pat, I have told everyone how great it was to stay in the apartment, and we all agree that it really enhanced our experience. Thanks for your help and info Sincerely, Pat L, Pennsylvania, July 07

Well, we are back from a wonderful trip. The Rome apartment [Via Veneto] was very nice as advertised, and we had a chance to meet and chat with the manager. Interesting and pleasant man. We did spend over half and hour cooling our heels in front of the place with our suitcases because the driver didn't speak English well enough to make the call for us to be greeted, even though I made three attempts to convey that information. Rome is marvelous, as you know. The weather was fine, and the only glitch was that I got a bad blister from too much walking which slowed me down some. We definitely want to go back. Greece was also terrific. All in all, a great vacation.

Richard S, California, May 2007

We had a fantastic time in Rome. The apartment [Tiberio] was perfect for us. We loved the neighborhood, very few tourists, lots of friendly locals. Very quiet, yet very close to important transportation hubs. We liked the little pastry shop only a block or less away (Sanzini?), and the various restaurants nearby—one, especially, that featured mushrooms (we called it the Funghi Restaurant— I think it’s real name was Da Lucia). Also the pizzas at Osteria di Cicerone. Good gelato shop on Cicerone, too, near where it meets Cola di Rienzo.

The air conditioning in the apt came in handy, as it was very hot during parts of our visit, but we also found that opening and closing the shutters and the windows, as suggested in the materials you sent us, was almost always enough to take care of cooling the place.

It was so convenient to walk a block to the Tiber, a couple of blocks to the Lepanto Metro station, and a couple of blocks in the other direction to the bus stops on Via Cicerone. One thing that was very difficult, we found, was learning how to get around using the bus transit system.

The only thing we had trouble with in the apartment was the Internet connection. We finally got it to work, but it took a while. 

Everything else about the apartment was perfect. I would recommend it highly. The luxury of two bedrooms and two bathrooms may not be necessary for everyone, but it was right for our party (three adults, one child). The charmingly cool inner courtyard, funny little elevator, marble floors, vaulted ceilings, etc. were ideal. Note that the bathrooms are indeed narrow....this didn’t bother me, but my husband is a big man and he found it a little annoying.

Your services (Excellent Europe) were wonderful. We found the materials you sent us very useful. I am indeed planning trips to both London and Paris, and would be most pleased to use the services of your sister company. Do send me more information! 

Thanks again-- Lynn, California, May 2007

"You have been so wonderful to work with. The villa [Borgo Bucine] and all the many details were all perfect! In retrospect, it is such a joy to think back about what a great time we had throughout the entire trip. I really cannot thank you enough." Cynthia B., June 2007

"We are back and had a great trip to Italia. It was extremely hot and crowded, but nothing we didn't expect.  We all loved Borgo Bucine. Its an idyllic setting, nice accomodations, and the people working there were great. They were friendly and helpful - we always had positive interactions. Having the restaurant is a real plus. We had breakfast there every day, some dinners, and even did a cooking lesson. The one thing that was very onerous was having to pay in cash for everthing [additional]. Other than that, everything was great. thanks for your help in lining it up." Jan, June 2007

Your restaurant list is fabulous, we were delighted with them all and ate only off that list. Your driver is a great find. The apartment [Via Veneto in Rome] is wonderful. It is very well located, easy to get to. It was hot and we ran the air conditioning in both rooms all night every night and ended up owing only E3.5; we would have paid ten times that much for the comfort. At an ATM machine near the Pantheon our card data was stolen and our account shut down. Citibank, thankfully, was very helpful, but tell your guests to be careful. 

Dina M, July 2007

We are back from our Italian trip, and I just wanted to tell you how much we enjoyed our stay at the Flaminio [Rome] apartment. The apartment was everything you promised: spacious, well located and well equipped. It was such fun to shop in the neighborhood and prepare food. As someone who loves to cook, our past trips to Italy have left me frustrated every time I passed a beautiful fruit and vegetable stand or cheese shop. This was the opportunity not only to prepare dishes with the freshest produce I've ever tasted, but also to practice my beginners level Italian with the patient, good natured vendors. This was our first stay in an apartment in Italy, and it certainly won't be our last. Thanks for all your help. Ciao, Ellen E. June 2007

We spent some time in Venice and Rome before we went to the Castello. We had a wonderful stay there - the property was great, the pool was gorgeous - nice and big for laps. The kids look forward to swimming every day after our day trips. Everyone was helpful. We enjoyed going to Mamma Rosa the first night and going to the little town San Casicano and visiting the cheese and wine stores. We had a very positive experience - everything you mentioned was right on - including the freeway noise which was a bit disappointing for us, but we slept through it anyway. Thanks very much for all your help, Pat. We enjoyed the travel journals as well ! Emily B, July 2007

Accommodation [Via Veneto in Rome] exactly as described with helpful greeting etc. We really enjoyed the sandwiches/panini with things you would never eat in a sandwich at home and that could be bought any way and eaten on the run. In my view Italy survives as a nation due only to the the people who were without exception helpful and friendly living the the chaos that is the country. The location is good. Not long to the city, and next to a nice park, with cafes around - it was good. There is a coffee shop, ~30m to the left when you come out of the building. They were more than helpful - and the coffee was excellent. Do not rely on the tourist bus tours. Especially the Archaeological tour. The timetable is advisory at best, and they do not always stop. The standard busses and metro service were more reliable! Actually, you have been very good - but a situation map showing the actual building location in the street would have been useful on the first day. Anthony F, Norway, April 2007

The accommodations [Fontana in Rome] were just fine. Actually larger rooms than we expected. We enjoyed the history of the palace and the location. No problems at all. The location was perfect for us, centrally located, to just about everywhere we wanted to go. And, if we didn't want to walk, the bus stop and taxi stand was just a block away. We especially liked the square we were on, - with the bakery, cafe, gelatoria and restaurants. We were there so often that we were "locals" in just a few days time. We think an apartment is the way to go, especially if you are in one location for more than 4 or 5days. For our family of 4, it's a neccessity. Actually, we thought your service really was "excellent" The docs you sent us were exactly timely and "right-on" target, like the "Italian telephone" document. With no conceriege on site, your written info and advice were very useful. Thanks a lot!! Chris F, California, April 2007

Hello Pat: We returned home last Tuesday following enchanted and enchanting visits to Paris, Florence and Rome. The latter was the real summit in many ways thanks to the comfort and convenience of the Flaminio apartment. Everything worked out well from start to finish. We bought Rome Passes for 3 days during our stay and were able to take in a host of sights all around the city, including a walk on the Appia Antica. With the exception of one day, the weather was excellent. We'll be back for sure. Thank you again for your help. Richard B, Ottawa, March 2007

Pat, We had a great time [in Rome] and did nearly every thing on our itinerary, although not necessarily in the original order. The driving school was great for my 10 year old and a bore for the 11 year old. Definitely a fabulous idea for the 6-10 year olds. The soccer was a big hit. The kids all time favorite was the bone church that has the crypt will the bone art in it. The only odd part was the visit to the Vatican. The confirmation for a reservation came after we left the states, and we were just lucky to be there checking on it when we needed to be at the tour. I don't know why they do that, but there was no way to check on it other than to fax them. The confirmation was waiting for us when we got home.

We also really enjoyed the manager, she was a great help to us while we were there.

We don't know when we will get back, there are so many places to go, but we will very much recommend these apartments [Frattina Bella]. The location was outstanding and we loved the apartment too. I never missed having a staff around and we needed the kitchen too. One of our little ones did not feel too hot and we were glad to have something we could call home to go to at the end of the day. Laura S, Texas, March 2007

Thank you again for all your help. I am sold on excellent europe and would love to use your company in the future or be of any help I can in promoting what you do. Please do not hesitate to ask if I can be of assistance in doing so for you or for Lisa. Again, we want to pass along our most sincere appreciation.

Best regards from Cambridge, England, Lucy L, March 2007

Accommodations [Carina in Rome] were charming, felt like a home not a rental. Loved all the books. Enjoyed the view over classic Rome and the sounds of the bells. Terrific location for walking everywhere. Especially enjoyed walking in the Monti area. We went several times to the wine bar and osteria in the old Mussolini building and enjoyed what had become of the Fascist building as much as the food and atmosphere. [I think that is Gusto in Piazza Augusto Imperatore. pb] Read Not Built in a Day by George Sullivan and Timeless Cities by Dave Mayernik. We had a great experience [with Excellent Europe]. Thank you, mille grazie. Frances M, North Carolina, February 2007

Stefano was such an incredible assistance to us. I cannot thank you enough for all of the arrangements you helped me with, Stefano, and the apartment ready for us to collapse when we arrived on Sunday morning. The kids arrived on Tuesday which gave David a day to get ready for their arrival. The audience with the Pope was very memorable for them, more than they expected. David was unable to go, so they went on without us. Their seats were on the twentieth row, practically in the Pope's lap! They felt like real VIP's. Caroline truly enjoyed the whole experience and all the religious attractions Rome has to offer. 

The apartment [Flaminio in Rome] was exactly what we needed. It was clean and ready for us when we arrived. Everyone was perfectly happy with the accommodations, and it's central location to just about everything we wanted to do and see. I became a regular at the little market just up the street. 

The neighborhood was nice and quiet, except on the weekend when the nightclub a block up the street was in full swing. We were usually too tired to be disturbed by it though. Caroline thought our little elevator was great, but we quickly found that you cannot all go up together, and two barely can if you have purchased too many souvenirs! The numerous travel books on Rome left in the apartment, and the city maps were tremendously helpful. They helped us find wonderful attractions, and some of the best gelato! For those staying in the apartment in the future, we found a wonderful gourmet market and bakery on the corner of Via Dell'orso and Via Della Scrofa. I cannot remember the name of it, but it is the only one on that corner. If any of your travelers are looking for custom made shoes, I have purchased about 4 pair from Petrocchi Shoes at 25 Via Dell'orso. A very nice couple own the shop, Danellia (sp?), the wife, runs the shop, speaks English fairly well, and is very charming. Her husband is the cobbler, and speaks perfect English. I have a very difficult size foot and have much trouble finding shoes to fit. They make molds of your feet, help design the shoes and suggest materials and colors, make and ship the shoes to you. Any adjustments needed are cheerfully taken care of.

I honestly cannot think of a single thing Excellent Europe can do to improve your services. You offer so much more than I could ever think of! If it had not been for your helpful and thoughtful assistance, we definitely would not have been able to make this trip. Thanks to you, all my fears and trepidations about making the trip on the heels of David's illness were erased!

One more thing. When you think this is a great big world, think again. On our last day in Rome, I literally ran into a friend whom I had not seen for two years on Via de Corso! She had arrived in Rome the day before! What a wonderful surprise, one I still am amazed about! I'm not sure if that would happen to others who choose Excellent Europe, but it was a perfect way to end our trip!

Thanks again for all your patience and assistance. Please feel free to use any of our comments in your advertisements. I will keep your name and address for the future, as I will your sister's company for Paris and London. In fact, we plan to take our oldest granddaughter to one or the other place next year. We will look her up.

Sincerely, Gerri and David P, October 2006

My wife and I just returned from our stay at the Carina apartment in Rome. We have been to Rome many times but the apartment enhanced the experience. We have stayed in some very nice hotels but none compare to the Carina apartment. Thanks for your assistance in procuring the apartment. Pat C, December 2006

The apartment [Angelina in Rome] was wonderful. We loved it. It was comfortably furnished, the bed was comfortable, the kitchen was more than adequately eqipped, the computer (high speed internet) was a great convenience, and the owners even provided a few welcoming groceries and a bottle of wine ( a lovely touch). 

We enjoyed having coffee and cereal at home in the morning and being able to eat dinner at home a couple of nights. We also enjoyed relaxing in the pleasant living room with the guidebook and planning the next day, with the computer nearby to make reservations. 

The location is wonderfully convenient for shopping, siteseeing and dining. For joggers, the location is perfect--we jogged in the Borghese gardens every morning. The Trevi Fountain and Spanish Steps are just a "stone's throw" away. The church across the street is definitely worth a visit. There is a new shop in the same block as the apartment (I don't recall the name) that sells interesting jewelry made of Murano glass.

Your website was the best that I found when I was looking for an apartment in Rome (although I didn't find it through a web search; rather through Mariann). The site provides excellent detail and a fair assessment of the apartment. There were no surprises. The car service you recommended worked well. Your follow-up e-mail in the middle of our stay was also welcome. 

I have been singing your praises to everyone and have recommended your website to several interested people. We will definitely be in touch for our next trip to Italy. Jane H, November 2006

We had a wonderful time in Venice. The weather was very cooperative, with only one day of cloudy, cold weather (luckily it was our last day - when we went to Murano). My husband is a runner, and he was able to run every morning -- as long as he got up early to beat the crowded walkways. I am a painter, and was able to get many sketches and reference photos to use in my work once we returned to Madison. I am developing these ideas into drawing and paintings in preparation for our art-show season. I paint full-time, and we earn our living by selling my work at outdoor art fairs. I used to sell through galleries, but tired of the commissions taken by galleries, and missed actually meeting the people who liked my work enough to purchase it. So we decided to self-market through that venue. Vencie certainly provided fertile ground from which I could grow many ideas/images. Having such a nice "home base" certainly helped my whole creative process.

The accomodations [Ca' Bella] could not have been nicer. Isabella was the perfect hostess. She explained everything in the apartment, and took us on a little walking tour of the "neighborhood" when we arrived. She pointed out locations for an internet site, grocery, restaurant, etc, and was very informative and helpful. The apartment itself was all that we could ask for. We cooked nearly all of our evening meals there, and enjoyed it very much.

I can't exactlyl say what we enjoyed the most. The location was very convenient -- close to a Vaporetto stop, easily walkable to the Rialto, close to San Polo square, close to a nice little grocery and internet site. And as I said, the apartment itself was wonderful.

We saw no drawbacks and had no problems. If, however, someone had difficulty with stairs, they might find the climb to the apartment a drawback. We did not. One Italian cultural habit that became tiresome for us non-smokers was the ubiquitous cigarette smoke from which we felt we could escape only inside museums, on the Vaporetto, or in the apartment. I don't know if it bothers you when you are there, but it certainly bothered us.

Regarding nearby attractions, we found two great shops for fresh pasta. Our favorite was on Vecchia San Giovanni on the walk to the Rialto. Of course, we took advantage of the Rialto market for our fresh fruit and vegetables. There is also a very fine, unique, small glass shop directly across from the apartment. We found the most unique glass work in this shop of any we experienced (including Murano). It is a small, one-person shop.

You were very thorough in your information sent to us prior to our leaving, so the only tips we have for future guests is to read all of your fine material prior to their leaving, and follow your advice. Also, don't take the Vaporetto everywhere -- walk instead. Even to seemingly distant destinations. We wanted to attend a concert at the church Santa Maria De Salute. Instead of taking the Vaporetto, we walked --- and discovered the most fascinating row of art galleries along the way that we never would have located down in that area of Venice. We also found the only shop in Venice that still repairs Gondolas. Again, we had read about it, but never would have found it had we taken the Vaporetto rather than the "back roads".

We can't think of anything Excellent Europe could do to improve its service. Aletha & Phillip, Wisconsin, November 2006

Apartment [Tiberio] was great. Definitely limited headroom upstairs. Nice area, quiet. There was not a dryer (which I am sure was in the info you sent) but I think whenever an American sees washer we just assume a dryer must be included. Maybe highlight that point. Appliances were all excellent.

I totally forgot to call the owner from the airport and so arrived at the apartment and then realized I forgot. He was great and was there in about 30minutes. Next time I would use your car service and not have to worry about remembering.

Great walking, shopping. Good Grocery store a few blocks away (inside the Coin shop).

Lance W, November 2006

The greeting was warm and informative. The apartment [Angelina] is wonderful -- we are extremely happy with it. My husband was a little aprehensive about renting an apartment instead of staying in a hotel, but from the minute he walked in the door, he was completely convinced that this was the right choice. Jane H, November 2006

We just wanted to say thank you for all your help and quick responses prior to our trip. Everything was fabulous and we LOVED the Sistina apartment. It was an absolutely memorable trip, largely because of that apartment and its terrific rooftop terrace. We had the same views of Rome as Tom Cruise's guests at the Hassler! I am recommending vrbo.com as well as Excellent Europe to everyone. Meredith B, November 2006

Yes, Sei at Cerratani was great and yes, you can quote anything I write here. Location couldn't be better. At one end of the street is the train station and at the other is the Duomo.... actually, Duomo is only about 3 blocks. This is very central. The apartment is light, bright as well as quiet. The master is off of the livingroom and the single and double br's are in their own wing making it "like" a suite with 2 masters -- just what I was originally looking for.

The manager was exceptional. Weather caused my sister's flight out of Chicago to be cancelled so she called and informed the manager of her "next" day plans. And she even came over to the apartment to inform me of all this -- beyond the call of duty. The manager also (and I think this was your idea) had fresh flowers, a bottle of wine, and chocolates in the apartment for us.

A few surprises were that there was no where to wash clothes -- not a problem -- just a surprise. As you originally stated, the living room was sparcely furnished with a 2 person sofa and just the dining table -- again, no problem for us.

Best? The view of the Duomo dome. Pat, we will certainly work with you again and pass your contact info onto others. thank you, Kathi K.  September 06

SlowTravel Review of Contessa in Venice.

The accommodations were great. [Villa Ristoro]  The views were great, the pool was great The kids especially loved the pool. Only drawbacks were the insects at the pool and the lack of staples in the house (no soap, dish soap, laundry soap etc.)  The Germans staying in the house next door were laughably unfriendly and we made a big joke out of it. The location was fantastic. The little town was perfect and the little restaurant in the square was great. We went twice and made many friends. The food was fabulous and the wine of course was local and very good. My boys played lots of soccer with the local kids and my oldest was invited to their weekly match. The little restaurant at the gas station/bar was ok but very friendly. We got all our directions and help from the family who owned it. If you want to watch TV, get instructions on working it. We couldn't figure it out but that was fine. You were great.

Jessie, K, July 2006

The owner of the apartment {Via Veneto in Rome] was absolutely fantastic, so helpful and kind it was a pleasure doing business with him. We wouldn’t hesitate to recommend the apartment to anyone nor use it again ourselves should the need arise. Many thanks also for your thorough follow through of the booking, very reassuring to arrive somewhere and it all be as planned – no nasty surprises!! Accommodations: Fabulous, well set out apartment. ... it was wonderful to come ‘home’ after a long day of sightseeing and have room to move. Problems: Only that it can be hard to be super quiet for the neighbours when traveling with children especially when one local resident takes her Great Dane dog in the lift after exercising him (rather smelly!) Location: Lovely, nice to be that little bit removed from the tourist area. Not so sure that the Borghese Gardens lived up to expectations but it may have been the lack of signage more than the place Recommendations: Supermarket within walking distance (it’s on the pedestrian subway to Spanish Steps) Don’t go in the middle of summer!! (much too hot) however if you must the apartment has a fantastic air conditioner. Make sure you buy tickets online to avoid the queues. Michelle W, July 2006

Your service was wonderful, your numerous suggestions were invaluable, and our trip was better than we could have imagined...and our expectations were high to begin with. Bill C., July 2006

We had a wonderful time in Rome. The apartment in Rome [Flaminio] was fantastic! Very roomy and comfortable. Location: The location was wonderful. Just a short walk to Piazza del Popolo and even closer to the metro station. Drawbacks: The laundry [room] being out on the patio was a bit of a hassle because of having to keep the screens lowered on that side of the building during the day  Nearby:  There is a fantastic restaurant up in Villa Borghese called CASINA VALADIER. It was pricey, but had fantastic food. An easy evening walk from the apartment. web site www.casinavaladier.it Tips: Don't get hung up on the owner's seeming obsession with the electricity usage. He practically petrified us that we would end up owing some exorbitant amount for going over the alloted kilowatt hours. In fact, we did several loads of laundry a day, ran the dishwasher a few times, and kept the a/c at "American Cold" and we only had to leave 20 euros. Trish C, July 2006

The apartment [Tiberio in Rome] has been well represented by you on your web-site. It is exactly as we expected. The kids especially liked their own “space” upstairs – we thought it was rather quaint with such a low ceiling. At 9 and 10 it’s perfect for them and since I’m short, I can stand also. My husband and I hardly went up except to say good night. They were totally independent up there. The apartment was generally very quiet except for the night after Italy won the semi-finals and then I think the upstairs neighbour was kicking a ball around in the middle of the night! (Even though we didn’t go out late that night, we could feel the excitement as groups walked past on their way to town.) Everything worked well – there was a power outage one afternoon but it came back on before dark.

The weather was superb. Woke up to sunny skies every day. There were a couple of evenings of rainstorms but that was OK. It was daylight till 8:30 so we could really enjoy our days. (Of course the only downside is that to do a nightwalk through Rome the kids had to stay up very late!)

We did like the location. It meant for some longer walking at times but we’re fit types and the kids didn’t complain too much…It’s good to be a bit away from the main tourist area. We really liked the Cola d”Rienza St. The Stranda was great – went there every 2 days or so. We ended up eating about half of our dinners in because by the time we got back we were too tired to head out again, especially to the restaurants that were recommended (they tend to be in the historical center). But it was good as 2 nights we bought food from the “deli” you recommended and had delicious meals. Also, being so close to the Vatican meant that we saw the Vatican Museums one afternoon (went in after 12 as recommended) but were so tired after we came out after 4pm that we decided to do St. Peter’s another day.

We found one superb gelateria place on Cola d’Rienza called “Barila”. They had lots of flavours, gave generous portions and you were given a tiny cone on top to scoop ice-cream with. (It’s on the way to Stranda from the apartment but on the left hand side of the street). We only tried one pizzeria in the area but thought it was overpriced but there was a sudden rainstorm when we decided to go out for dinner so our choice was limited. The phone place right next door to the apartment is good for buying the phone chip.

We paid full price for admission for our kids to the Colisseum, Castel d’Angelo etc. as they are “non-EU” kids – I even asked and confirm before buying tickets. Then when we were in Pompeii at the end of our trip, we found out NZ had an agreement and that kids are supposed to go in for free! I’m not sure about Canadian or Australian but pays to check – mention your nationality, not sure “Non-EU” kids as I said! We used the audio guides in Vatican Museum, Castel and Pompeii and thought they were really good and we can wander at our own pace We used a guide for Ancient Rome at the beginning of the trip and in hindsight, it was a good decision as there’s no audio guide (I don’t think anyways). While the guide was good, he talked very fast and not being history buffs, we missed half of what he said but still learnt a lot from the other half!

Overall, your service was excellent. The only aggravation was the problem regarding the check-in a few days before we’re due to leave. [We had trouble providing an early check-in, but it all worked out in the end. pb] The ideal of course is for the customer to pay for the night before. However, for people like us who think it’s a bit much to pay for another night – (assuming the apartment has not been rented out otherwise), perhaps either just offer a “drop-off luggage” service or an earlier check-in for a pro-rata % of the nightly cost. I think if that was offered, then it would make for less hassles. We had an earlier check-in and we paid a pro-rata cost which overall seems fair. Mabel Lam, Hong Kong, July 2006

We liked feeling a little like locals....shopping in the small and large grocery stores, gelato and pastry shops and local businesses.  We could practice speaking a little Italian and hear it all around.  This was instantly preferable to the 5-star, Beverly Hills-like accommodations where everyone...staff and guests, speak English.  Our apartments felt like sanctuaries...peaceful and welcoming quiet and cool from the heat and crowds of the city.

I can only think minor issues in the Florence apartment, but I guess details are important:  The photo of the living room and the description shows two couches.  There is only one now.  The one by the kitchen is gone and there are two chairs and a small table there now.  There is no microwave in the kitchen.  I could not figure out how to turn on the stove...I saw the gas, but there was no flame and no matches, so we didn't cook and the A/C doesn't really get to the kitchen, anyways, so it was great for clothes drying. The master bath had a rather strong sewer odor periodically coming from the shower drain?  [Sorry to say that this is very common with older Italian plumbing, the system doesn't contain a loop to trap the gasses, probably reduces clogging problems, but also smells waft up sometimes, too. The solution is to a) run some water down the drain and b) close the door. pb] The television does not get any English speaking channels [Will check into this; it is supposed to have Satellite reception. pb].  The landlady was on time and nice...and she was instantly available by phone when we blew a fuse...however, we were not shown the location of the electrical box (outside the front door of our unit) until we blew the fuse, so we did not get to take a photo of the kilowatt reading at the start of our stay.  The charge at the end was about 20-25 Euro.  Finally, the elevators were tiny, but I have experienced that in Brazil, too, so I am glad that we each only had one duffel bag on wheels.

We felt that the locations were great, but then we were willing to walk a lot.  It took us a day or two to discover the Spagna passageway under the Borghese Gardens, but it was all quiet and cool and went right by a large grocery store, which was great.  Rome was perfect for going to the Gardens and I loved the museum!  We walked underground to the Spanish Steps almost every day, and even walked home from the Pantheon and Piazza Navona.  We felt safe in both Rome and Florence...no gypsies, no pickpockets and, as I mentioned before, even with the celebrating of the semi-finals and Finals of World Cup, we never felt any threat. only their joy over a national pride.

We used the Rick Steve's guide to Italy and found that every one of his recommendations was right on.  I do think that when he says make a reservation, you should make one--in person if possible.  I also read your suggestions and found them to be right on.

Absolutely limit yourself to one light bag that you can carry up 3 flights of stairs.  Take travel clothing (especially travel underwear) by Ex Officio, Tilley or Columbia, because anything made of cotton takes two days to dry and weighs too much.  Take clothes pins and laundry packets and a clothesline....the daily laundry only took a half hour of my time...right after my nightly shower, and we felt fresh and clean every day, even though it was  humid and in the high 80's.  Remarkably, one of the best things I brought (and I never use one in Southern California) was a small, purse-sized umbrella.  We had torrential thunderstorms on one day, but more likely, I used it to keep my family and me from melting in the Piazza San Pietro, as we toured Vatican City and stood in line for Mass at St. Peter's.  Anytime we stood in line in the sun, I shamelessly popped up the umbrella and felt immediate relief.  We also filled up our water bottles at all the fountains in Rome and never had one moment of intestinal upset.  Another new thing was the Roma Pass, it is 18 Euro per person and it gets you free public transportation for three days, plus 2 free museum entrances (such as Galleria Borghese and the Colesseum, although sometimes there are fees for the "special extra exhibit" like the one we saw on Raphael at Galleria Borghese).  Any other museum in the group is discounted.  We found it to be a great tourist find...you get them at the Termini train station in Rome, near the post office. More info on them is on the internet.  We used Angel Tours for our tour of the Vatican, and I can heartily recommend them for someone who wants an inexpensive tour of the Vatican or other Rome sites, by a pleasant group of Irish students.  Our car rental was a breeze through AutoEurope.  Get a good road map of Tuscany and you won't get lost...we never even had to make a U-turn when we drove from Florence to Siena and San Gimingnano.

You were perfect and better than any travel agent I have used.  It was really great to be able to communicate via email...so much better than the telephone tag that I used to play with my travel agents. Jane M, California, June 2006

Rome, both accomodations were great, location, location. The 4 teenagers were in heaven. We felt comforatble letting them tour around on their own (with some limits). Other friends stayed in Trastervere and it was not friendly. Stefano the driver was good. The AC in Bella was not as good as it could have been. The information you provided about the neighbourhood was great. There was a taxi strike in Rome and a bus strike in Venice, but hey, go with the flow... The manager was a little condescending but full info info. We took her advice to visit the Vatican museums at lunch time (a very long but quick line) but when we left at 2:30 there was no line at all.

I would highly recommend the Frattina. The location was superb. Easy to get to and from. Grocery and restaurants nearby. Excellent for teenagers. Judy M, Ontario, Canada, July 2006

We returned from Italy late Saturday night. I must tell you -- Borgo Bucine was spectacular. Your directions were terrific and the family was lovely. I got especially friendly with Antonella. My daughter fell in love with their dogs.

So, thanks for hand picking a lovely villa for us. We had a wonderful and relaxing trip. Tuscany is a very special place. The Italian people--even more special.

It can get unbearably hot in the summer. We may have hit an unusually hot spell, but it did put a damper on our enjoyment. We had several days of 95-100 degree weather. Brutal. If people have a choice, they should choose May or October.

There were soooooo many tourists, it was crazy. When I travel, I like to spend time with the people who live in the area. Not people like me! Anyway, Antonella suggested three "tourist free" places for us that I loved. 

Thanks for great tips. Oh, we ate in a place that you recommended. I don't have the name right now but it was about a block away from the Piazza della Signoria. Wonderful food. NO TOURISTS!! Grazie, Andrea Y, New York, June 2006

We have just returned from our trip.  I want to thank you for the help with the lodging in Tuscany (Villa Colle).  We were very pleased with the property overall, the ladies were wonderful to us and my boys had a great time playing on the grounds.  The location really is ideal for exploring all parts of the area.  Thanks again. Tom Z. Arizona, June 2006

We had a terrific time staying in your apartment (Flaminio, Rome)... everything was great and Rene could not have been nicer. He gave us a little primer on where we were, and what was close by (banca, tobacco stand, market, etc.) We had plenty of room for five. We drew straws on who got the master ,and I lost! We especially enjoyed opening the windows at night for the cool breezes. The girls in the master complained about a loud bird that woke them up WAY too early. HOWEVER, in a day he migrated to the front of the building. We really enjoyed the terrace after a day out sightseeing...wine and appetizers (love those marinated olives from the market around the corner, and also found that great Moretti beer there, try the soft cheese on the brushetta also). We were able to walk to all the restaurants, and that was a big money-saver! I do recommend going to the Borghese -they were having a special exhibit of Raphael there at the time...you have to make reservations online for a two hour time -slot or you will not get in. They were turning people away left and right. I really appreciate all that you did to make things run smooth. Oh-I do recommend Roberto and Marzia (www.DriverInItaly.com) for our transfer. We were in a brand new Volkswagon van that had plenty of room for us and luggage. The driver stopped when we said stop. He was very agreeable to anything. We stopped in Orvieto (a lovely little village with a beautiful Duomo and wonderful ceramics) and then on to Civita Bagnoreggio (you must see this place to believe it) We took several side trips by train during our 10 days there. We went to Riomaggiore in the Cinque Terre region. We had a wonderful seafood meal there-fried anchovy, octopus, squid, calamari, etc Wonderful!! Then, later in the week we travelled by train to Cortona-that is a magical place. We WILL go back there. All in all-the whole trip could not have been better. I hope this tells you what you need and hopefully will help someone else along the way. Again, thanks for a wonderful vacation. Mary M, Georgia, May 2006

Overall, how did you find your accommodations (Spagna, Rome)? Fine. No problems. What did you enjoy the most? Location unbeatable. Quiet. Any drawbacks or problems? No. What did you think about the location and the surrounding area? Perfect. What can Excellent Europe do to improve its service? Nothing Dr. Ray B, Illinois, June 2006

Overall accommodations were excellent. Florence and Sorrento were especially exceptional. The apt. in Rome (Greci - not on EE site at this time), while nice, was across the street from the music school and for those who want to sleep in, this cannot happen in this apt. All of my expectations for Italy were totally met. I don't have a favorite, nor do I have any regrets ( maybe the driver from Sorrento to Rome could have been a little friendlier and driven slower - he drove most the way @ 175 KM per hour and we were a little uncomfortable with that speed.  Locations were terrrific. If I were to plan this trip again, I would not have spent so much time in Rome. We saw it all in the first three days. Our guide in Rome was great. I like spending more time on the waterfront cities Cinque Terra was great. We did a private tour down to Siena and wine tasting along the way. I would highly recommend anyone going to Florence to make this trip. We didn't eat at any bad restaurants and as you know the shops in Rome are plentiful, but a little pricy. Tips for future guests - take very comfortable walking shoes!  Excellent Europe met all of our expectations and you did a great job - and I have passed your name and contact information to a number of my friends who will be calling you.  Thank you. Bob D, Washington, June 2006

We had a great week in Rome and enjoyed our stay at the Flaminio apartment. The accommodations were excellent. With the exception of low water pressure [a common issue throughout Rome, pb], everything was fine. The water pressure is beyond your control, so we don’t allow it to reflect on the apartment. We could have easily stayed there for a month, it was so comfortable. 

The location was very good. We always felt safe and it was quiet since we weren’t on a busy street — this is very important to us since my wife and oldest daughter are light sleepers. It was great to be near Villa Borghese, the Flaminio Gate, and Piazza del Popolo. We walked everywhere to get to know the city with the exception of a couple of evenings when we took taxis home. We used the Metro only once to visit the Via Appia Antica and the catacombs.

Two of the most fun and memorable events were our private guide that toured us through the Roman Forum and the Coliseum, and the Angles and Demons tour.  We ate at several restaurants near Piazza del Popolo, but the absolute BEST restaurant was Taverna Angelica between Piazza de Pietro and Castel San Angelo [Piazza A. Capponi 6, Phone: 06-6874514]. They offered the most creative menu and wines that aren’t exported plus a rich and thoughtful décor. I felt like we found a place where California crossed with Rome. Oh, and the service was “prompt.” 

We would recommend going to Saint Peter’s early (8:30 am) and the Vatican museum after lunch once the lines are gone. Biking on Via Appia Antica on Sunday’s or holidays when no cars are allowed is a perfect way to get out into the country without jumping on a train. We would recommend walking down the Spanish steps late at night (e.g., Midnight) when it is quiet and you can absorb the romance of the setting. Trevi fountain is also best enjoyed at night and avoided during the day. We enjoyed an afternoon picnic in the park to the right of the Campidoglio where the Capitoline Museum is. It is a peaceful place to relax with food and wine while having a nice view overlooking the cross section of modern and old Rome. 

For anyone visiting Rome with children, we would recommend the book “Around Rome with Kids” by Fodor’s. We used it as a resource to build out itinerary and complimented the information it offers with the detailed descriptions, guides and maps of the adult-version from Fodor’s. 

We found the services from Excellent Europe to be the most complete. We have rented apartments in London and Paris, and Excellent Europe was orders of magnitude more comprehensive. The guide book that you sent on what to expect when renting an apartment and what to expect in Rome — everything from buying groceries to restaurants — were both helpful and humorous. We have already told many of our friends about your service. We enjoyed being a customer and hope to return to Italy and stay in one of your rentals again. All the best, Mike and Beth, May 2006

Thanks for your outstanding guide book and information for our trip. You have provided an outstanding service to your customers by offering this complete information. Jamie S, April 2006

Grazie - My trip was wonderfully relaxing – people remarked that I looked “youthful” if that’s what a trip to Italy does for one, then we should all do them as frequently as possible.  Pat, thanks again for your help and patience in getting me situated in Firenze. Norma V, March 2006

I booked the apartment with Excellent Europe. The wonderful Pat Byrne helped me choose from among their many Florence apartments, and she was knowledgable, kind and really made me feel secure in my choice. The rental process was a breeze and Pat was incredibly gracious. I will trust her judgement from now on! I would recommend this rental to my friends and family without the slightest hesitation. The entire experience exceeded my expectations. That apartment is woven into my heart; it will always seem like "home" in Florence. Stella, New York, November 2005

We had a great time in Rome. The apartment [Frattina Gina] is well-situated, very comfortable, and attractive. The set-up works well for two couples. It would be nice if there were cable television access, esp. CNN or an equivalent, [coming in 2006] and if a few CDs or DVDs were kept at the apartment. Beds were very comfortable. Otherwise, no real drawbacks. The area is very convenient, with most sites and attractions within walking distance. The nearby Palladium Enoteca, which is around the corner from the apartment has very good, well-priced wine selections, and we were fortunate because each night there was a wine-tasting with hors d'ouerves - a different Italian vineyard each evening!! The owners/proprietors are very pleasant and helpful. Otherwise, we just enjoyed exploring and trying different restaurants - some of which worked and some of which did not.

Excellent Europe did a great job with its information and arrangements. William S, November 2005

I booked the apartment with Excellent Europe. The wonderful Pat Byrne helped me choose from among their many Florence apartments, and she was knowledgable, kind and really made me feel secure in my choice. The rental process was a breeze and Pat was incredibly gracious. I will trust her judgement from now on! More... Stella, November 2005

All of your suggestions/directions were excellent. Thank you for all of your kind assistance! I will definitely call you for my next trip to Italy! Leslie A, October 2005

I just wanted to thank you for everything! The apartment is fabulous and it is so wonderful to be in Rome. The weather is just perfect.  Anyhow, thank you again and I would highly recommend your company to anyone! Kate P, October 2005

Hi, Pat, we had such great time on our trip. Athens was fabulous, our cruise was wonderful - ah! those Isles! - and the apartment [Frattina Gina] was a perfect finish. The location could not have better and the weather was mild enough so we could spend time on the terraces.  So we thank you for all you did to make it a great trip. One observation - Ron and I were in Rome about the same time about 6 years ago and didn't remember any crowds. This time,. We could not believe the number of people in Rome. It was a four day weekend, so the streets were filled. It got a little quieter on Tuesday night and for the rest of the week, but what an assault on that city when all of us tourists visit! - Lots of Germans, Italians, Canadians. We happened into St. Peter's just before an audience with the Pope. SO we got fabulous seats and saw the Pope and received his blessing. It was quite a spectacle. We also used your list for Pizza Se, the Pastry shop, the groceries, and a couple of restaurants. I also navigated the Italian coffee pot successfully and will not be cowed by it ever again! Thanks again, best to you, Jan I, October 2005

Tuscany was absolutely enchanting. It was much prettier and relaxingly pleasant than I ever expected. I have wonderful mind pictures of the rolling hills and patchwork of grapes and olive trees from the winding roads. It really was special. Accommodations were fine. Only downer was the lack of food right there. Location was fine when we finally found it. Villa Sofia is a charming place.

The people at the art gallery up by the sculpture park told us about a restaurant in the hamlet of San Sano that was absolutely wonderful. I highly recommend it. I  don't have the map, but it was close to the intersection of 408 and the road the went by Villa Sofia and the sculpture park.

I am so impressed by the materials you included with the confirmation. Better than any guidebook to relax and be comfortable in new surroundings. Such a thoughtful thing to do Needless to say, we are more than happy with your services. Thank you for being so helpful and patient with a group going every which way! I have all your materials filed to take to our winter home in Arizona next week; I am sure I will have an opportunity to share them with our traveling

Prior to the trip I rented a PBS video In Search of Tuscany and it was very helpful showcasing side trips from Siena.

Thanks again for your excellent help. Jan B, Kansas, October 2005

The service that Pat is offering is like having our own personal travel assistant…

I am not sure if you really realise just how helpful you have been, we have been renting apartments across Europe for a long time and there is always this degree if anxiety as we get close to the apartment because what we have ended up in has varied so much over the years from windows with Iron bars, to empty pools, to beautiful homes.

Rome - nothing to do with you. We book the Crowne Plaza, St. Peters. Excellent hotel. Room rate euro95 per night for us all, but after that everything was expensive. Breakfast cost us 54euro per day. The hotel itself though was great, curtesy bus service to/from the city and airport but even if you didn't use it taxis in and out of the city were really reasonable for the four of us and there was a local bus service. Rome was hot.

Tuscany - Driving instructions were excellent. The apartment [Villa Agosto] was probably the best we have ever stayed in. Well equipped. People very nice, pool great, location absolutely excellent. 

Overall we had a lovely holiday and all your info was most helpful. The Kids Europe guides were used, probably not as much as I thought, but certainly entertained the drives to/from Tuscany and helped us choose places to see in Rome. Jean K, Ireland, August 2005

Dear Pat: We had a fabulous trip, and the highlight was Rome. Our apartment [Frattina Gina] was wonderful – perfect for a family. We had spent the previous week in a B&B in Denmark which was gorgeous but didn’t offer the same degree of flexibility or privacy. 

It felt more authentic to stay in an apartment in Rome rather than a hotel. We particularly loved the large balcony where our favourite pastime of a night was to share a bottle of red wine while sampling meats, cheeses, breads, etc we’d picked up from a gorgeous deli near the Trevi Fountain. It was very hot while we were there so we did the touristy things in the morning, generally had lunch al fresco (pizza was a favourite with the kids), had an afternoon siesta, then enjoyed our balcony while experiencing Rome’s wild electrical storms. We loved listening to the Italian singing coming from below in the restaurants and generally hearing the buzz of the city.

The apartment was perfectly located, couldn’t get better. If we were at all lost we would follow the smell of the soap shop opposite. Everything was immaculate and it was great to have a washing machine and dryer while holidaying with kids.

I was surprised that the kids enjoyed Rome as much as they did. They loved the Italian people, full of fun and life. They loved walking in the middle of the roads and weaving their way in and out of the cars. We walked everywhere which was certainly the best way to get around.

As far as the tourist attractions go, my advice would be to get to the Sistine Chapel about 20 mins before it opens to avoid the queues. The other thing I was told by friends which worked well is to pay for the audio guide at the Colosseum. This way you can go through the queue for groups which puts you straight at the front of the line. Without this you would be queueing for a couple of hours.

My main tip would be that while you have to put time aside to see things like the Colosseum, Vatican, Trevi Fountain, etc, allow plenty of time just to exist, people watch and experience the daily life.

My one regret is that we spent a week in London/England following Rome. In retrospect I would have spent longer in Italy, perhaps spending the extra time in Florence and Tuscany. I thought the kids would have been bored but I know now they would have loved it. They enjoyed Rome as much as Disneyland which we went to later in the holiday!

The kids threw so many coins in the Trevi Fountain to make sure they’d be back – my husband said if they threw any more they’d end up marrying the Pope!

I can’t think of anything that Excellent Europe can do to improve its service – it was second to none. I was a little wary as I had researched and booked a large portion of our accommodation/car hire/transfers etc over the internet and I kept waiting for something to go wrong but it never did! I would certainly recommend Excellent Europe to anyone intending to travel to Italy. It would be fabulous to have the same accommodation options/advice, etc, for each country within Europe as it is a difficult place to travel to with kids. I wish I had known about your sister’s business earlier on as we were looking at going to Paris as well but couldn’t find any suitable accommodation for three children.

Thank you for your attention to detail which made our stay so enjoyable. We will certainly be contacting you if we can arrange a future holiday to Italy.

Kind regards, Jenni W, Australia, August 2005

We want you to know that we found your service invaluable and have been telling many others. Even the print outs you sent before leaving were so helpful before and during the trip. Many friends have queried us as to where we stayed and how we got our information. Hopefully many referrals will come your way. We had 3 days in Venice, 6 days in Tuscany and 4 days in Rome. It was superb. great advice to limit our lodgings to 3 places. We drove around Tuscany, to the sea, san Gimignano and Volterra. we could have done more but Colle di Val D'elsa and Villa Colle was too wonderful to leave. Very relaxing there!!

Driving was absolutely fine. I'm glad i did all my worrying at home 'cause we had no trouble at all. Even drove back from the Sea on the autostrada to reduce the time and it certainly wasn't much different than driving in a busy city in Ontario. Keith navigated while I drove. It would have been tougher doing both especially getting out of Florence. Andrea F, Canada July 2005

Excellent Europe's service was great, we spoke with another family from Canada about using Excellent Europe and they were very pleased as well.  I am sure we would use Excellent Europe again! Suzy F July 2005

Pat, I have no suggestions about improving service. You did a fine job. Barbara D, June 2005

Excellent Europe is an amazing service, and we would be glad to go through you again for future travels. Dani S., June 2005

We were very pleased with our accommodations as well as with your great website. KCB, July 2005